RETURNS

If you're not quite happy with your purchase you can of course return this to us within 14 days of receipt, ensuring the tags and hygiene strips are still attached as our team will check once we receive this.

All our items are thoroughly checked before they leave our warehouse and we reserve the right to refuse returns of any merchandise that does not meet our return conditions. This is at our sole discretion.

Please complete our RETURNS CONTACT FORM (at bottom of page), stating clearly the ITEMS YOU ARE RETURNING (INCLUDING SIZE), ORDER NUMBER AND NAME. 

Please package the item(s) carefully, using the original packaging where possible and mark your ORDER NUMBER clearly on the outside of the package.  Please also include your ORDER NUMBER on a slip of paper on the inside of your package.

Please return the item to: 

KIKAKINIS

Huboo Ref 10485

Huboo Returns 

Unit 1 

Vertex Park South

Emerson's Green

BS16 7LB

Make sure you use a trackable postal service to return items.  Kikakinis are not responsible for items that do not arrive with us.

Need help? Please contact info@kikakinis.co.uk

General Refund Policy

You can return your items for a full refund or store credit (minus shipping charges) if you return this to us within 14 days of receiving your order.

  • Items must be returned unworn within 14 days.

  • Items must be in the same condition they were received in.
  • Unworn items must have hygiene sticker in place and all swing tags attached

  • Unworn items must be returned in original packaging. 

  • Your refund will take up to 7 days.

Please remember to keep hold of your proof of postage incase your returns in the rare case of your items being lost in transit so we can look into this.

Returns will be at the purchasers expense. 

Creating a Refund

Email us at info@kikakinis.co.uk with your order number to initiate the process.

Refunding Sale Items

Sale items are final and cannot be refunded.

In Case of Damaged Items

Our products at Kikakinis are quality controlled, however if there is a rare occasion of one of our items being damaged, please email info@kikakinis.co.uk and we will be happy to assist you.

FAQ's

Will my postage be refunded if I want to return an item?

We do not refund postage costs, unless otherwise stated.

How will I be refunded?

We will reimburse You the original purchase amount paid for the goods where you have requested a refund.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Refunds will be minus any promotional discounts applied that no longer qualify, e.g.. if the original order qualified for £5 off for a minimum spend of £50 and the return of an item(s) brings the order value below the £50 threshold, the £5 discount will be deducted from the refund due.

How long will it take for my funds to appear back in my account?

After we receive your returned parcel, please allow up to 5 working days for your refund to be processed.

We will withhold reimbursement until We have received the goods back, or you have supplied evidence of having sent back the goods (i.e. signed proof of delivery), whichever is the earliest.

Can I exchange my item/s for a different style?

As a small sustainable brand, we are not able to offer exchanges at at this current time.   It is something we will be looking at going forwards but as at now our top priority is minimising waste, and exchanging products often means the initial order is disregarded, which we cannot offer with impunity. If you have any further questions, feel free to contact our support team any time.

I have received the wrong item

While steps are in place in order to avoid this, as soon as you receive your order, please make sure you have the correct items, and kindly contact us immediately at info@kikakinis.co.uk if you find errors. Kindly attach images of the item/s you received along with a copy of the order invoice. We will sort it out as soon as possible.

My item was damaged or faulty

All of our items are inspected before being shipped to ensure the highest quality garments are being sent to you.  Please inspect your order on receipt and contact us immediately on info@kikakinis.co.uk if the item is defective or damaged so that we can evaluate the issue and make it right.  Kindly attach images of the item/s you received along with a copy of the order invoice. We will sort it out as soon as possible.  We cannot be held liable for any damage beyond normal wear and tear.

Can I return sale items?

We have final sale items and normal sale items:

Final sale: All final sale items will be clearly marked final sale in the product title and can only be returned for store credit. 

Sale: Any items on sale that are not marked 'final sale' in the product title can be returned for a refund. 

RETURNS FORM